Meet the Leadership Behind Desert Alarm
At Desert Alarm Inc., our strength lies in our people. Every member of our team, from our certified technicians to our 24/7 support staff, is dedicated to our mission: providing dependable alarm, fire, and automation services to protect our neighbors.
Chris Madain
President & CEO
Founder Start Date: 1989
Chris founded Desert Alarm after a single sales call brought him to the Coachella Valley and he never left. What began as a one-man operation has grown into a community-focused company with decades of trust behind it. With a strong work ethic, family values, and hands-on leadership, Chris continues to guide Desert Alarm with the same passion that launched it more than 30 years ago.
Karen Gutierrez
General Manager
Business Development & Operations
Start Date: April 2013
A business administration graduate and forward-thinking leader, Karen brings fresh innovation to Desert Alarm through her love of technology and process improvement. She oversees daily operations, business development, and system automation ensuring our clients receive seamless service and the latest in security solutions.
Thomas Madain
Director of Sales
Start Date: January 2011
Thomas brings a hands-on, consultative approach to security design, specializing in upscale residential and commercial properties. A graduate of Biola University, he works directly with our clients to create custom systems that offer elegance, discretion, and maximum protection.
Manuel Puga
Director of Operations & Fire Division
Start Date: June 2014
With over 40 years of industry expertise, Manuel leads our commercial fire and operations division with unmatched knowledge. He has trained hundreds of technicians over the years and ensures that every Desert Alarm install especially complex fire and business setups meets the highest standards of code, safety, and quality.
Johanna Verastico
Office Manager
Start Date: March 2018
A customer service expert with a telecommunications background, Johanna ensures the smooth flow of our daily operations. She leads our office team with warmth and efficiency making sure every client interaction reflects the care and professionalism that define Desert Alarm.
Ruben Aguilera
Service Manager
Start Date: April 2015
Ruben brings global field experience and over two decades in the alarm industry to Desert Alarm. He manages our fleet of installers and is known for his precision, adaptability, and dedication to getting the job done right the first time.
Why It Matters
At Desert Alarm, we believe that security is personal. That’s why our leadership team isn’t just made up of experts they’re community members, family people, and problem-solvers who care about protecting what matters most to you.
Ready to experience the Desert Alarm difference? Let our team protect what you value most.